How do I book an appointment with the dentist or hygienist?
Please ring 01494 524 567, or call in at the practice and we will book an appointment convenient to you. We will also send you a reminder or ring you before your appointment, to help you to remember. If you need to cancel or change an appointment please give us as much notice as possible, this allows us to offer the time reserved for you to another patient and thus helps to keep our costs and prices as low as possible.
What happens if I miss my appointment?
There are no fees charged for appointments cancelled or changed with at least 2 working days notice. When appointments are cancelled with less than two working days notice we will do our best to reschedule the time reserved for you with another patient, however if we are unable to do this there will be a cancellations fee. This fee is linked to the fixed running costs of the surgery and the amount of time lost. However we do understand that illnesses and emergencies do occur and we will listen to the circumstances and try to do the fair thing.
How often should I see the dentist?
Traditionally it was recommended by NICE (the National Institute for Health and Clinical Excellence) that people should go to their dentist every six months. However some people need to see the dentist more or less frequently, depending upon how healthy their teeth, gums and mouth are. We will advise you how often we will need to see you in the future depending on your individual needs. For children we do recommend that they should see a dentist at least once a year.
Why do I need to visit the dentist if I am not having any problems with my teeth?
Tooth decay and gum disease needs to be well advanced before it starts causing pain and discomfort, so you may not be aware of the condition of your teeth. By the time you are in pain treatment becomes more difficult and often more expensive and time consuming. By having regular check-ups of your teeth and gums we can advise you of any potential problems in advance and provide advice and guidance on how to keep your teeth and gums healthy. We also check for mouth cancer as part of a regular check-up.
What is a Dental Emergency?
- Damage to teeth or jaws as a result of an accident
- Acute spreading of infections (swelling of the lip, tongue or cheek)
- Dental bleeding that will not stop
How can I pay my dental bill?
You can either pay of your dental care through Denplan via a montly direct debit, or if you prefer to pay-as-you-go for dental treatment you can pay by cash, personal cheque or most major credit or debit cards. Payment is required the day of your treatment.
Am I entitled to see my dental records?
Yes, private dental patients have a right to copies of their dental records. Please make a request in writing to the practice providing proof of identity. There may be a small administrative charge, however we will endeavour to provide copies of the requested records within 40 days.
I am scared of the dentist, can you help?
Many people are nervous about visiting the dentist, particularly a new dentist, or if they haven’t visited a dentist for some time. Perhaps you had a bad experience as a child, and the sounds and smells of a dentist surgery bring those memories back, or you may be scared of injections or the drill. Whatever your area of concern, we are here to help!
The first thing to do is let us know that you are nervous at the time that you make the appointment and we can allow some extra time to make you more comfortable. You will find us sympathetic and friendly, we will listen to you and do everything that we can to help. You are in charge the whole way through the appointment, so if you ever want us to stop you just wave at us and we stop. We can play relaxing music and there are lots of pictures on the walls to keep you distracted and interested. You are also welcome to bring a friend or relative along to support you.
Who is the CQC?
The Care Quality Commission monitor, inspect and regulate health and social care services. They publish what they find, including ratings to help people choose care.
The CQC website can be found here: http://cqc.org.uk
How do I make a complaint?
Our aim is to give you the highest possible standard of service, we will try to deal swiftly with any problems that might occur.
If you are unhappy with an aspect of your care or experience at the Chiltern Dental Centre Please contact:
Chiltern Dental Centre
58 West Wycombe Road
We will respond within 7 working days of receipt of your complaint.
If you are still unhappy you can contact:
General Dental Council: 0207 887 3800 www.gdc.uk.org
Care Quality Commission: 0300 061 6161 firstname.lastname@example.org
Dental Complaints Service: www.dentalcomplaints.org.uk
Do you have a price list?
Yes we do, our fees are:
|New patient examination from
||£75 (plus X-Rays)
|Hygiene visit from
|Root canal treatment from
|Mouth guards from
|Full upper and lower acrylic dentures from
|Acrylic partial dentures from
|Plastic veneers from
|Porcelain veneers from
|Porcelain bonded crowns from
|Tooth bleaching from
| – Surgical setup
| – Abutments
|Bridges per unit from
|Fissure sealants per tooth